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Building Community Through Better Relationships

Communication Using Compassion or Engagement?

Why do so many people talk and relatively few communicate? Verbal communication is relatively straightforward. A person speaks. Another person listens. Optimally, they are using the same language. But, even without a common language, grunts, expression and gestures can often carry the point. Still, what happens when essential communication is required? What occurs when a point must truly be made?

Urgency suggests two communication approaches emerge: Compassion and Engagement. Although many approaches are available, these two work well because they involve the emotional connection that best serves effective communication. If an idea is being communicated, then the associated emotion contributes to context.

Compassion

Communication with a sense of compassion reinforces the emotional component that facilitates transferring ideas. Compassion is best described as experiencing with your heart, as well as your ears. In return, the other party has the option of continuing the conversation with an emotional foundation. Feelings matter! The advantage through this verbal mechanism is creating support for an idea, a sentiment, or participation.

The advantage of sharing feelings in conjunction with the knowledge or point is that the emotion reinforces understanding. An infant demonstrates this point through various levels of crying: whimpering and wailing communicate very different messages. Additionally, school- aged children show this point as they respond to instruction. Children respond to praise and punishment based on the teacher’s attitude in delivering these responses. Is the teacher joyful in giving praise or treating it like an obligation? A child can tell the difference. Obedience by obligation is never genuine.

Engagement

Another facet of the communication jewel is engagement. In engagement the transceiver and recipient are bound in mutual benefit. Engagement goes beyond an emotional connection and can transcend into an intellectual connection. Engagement occurs best when the communication clearly involves vocabulary, voice inflection, and visual cues. Multiple senses and channels are involved in transferring information to maximize communication.

Engagement equally emphasizes the speaker and listener. Engagement features listening with ears, eyes and heart. Engagement is established with the intent of being understood and the expectation of sincere response. Engagement’s power resides in the expectation and establishment of a meaningful dialogue. Returning to learning environments, engagement comes equipped with the expectation of understanding, in addition to facilitating more communication to ensure better understanding. Engagement maximizes understanding by establishing the framework at the beginning.

Conclusion

These nuanced communication techniques are essential in elevating intellectual and emotional comprehension. Creating an environment where more understanding occurs enhances the learning environment, as well as inspires additional learning. The joy of learning is not a student’s transition to better English skills. The joy of learning is transcending to the point that an appetite for more knowledge emerges. Fundamentally, communicating with engagement elevates the joy of intellectual growth. Engagement inspires growth and cognitive development between teachers and listeners. Essentially, engagement facilitates educating more broadly and inclusively. Consequently, we all grow.

By Glenn W Hunter, Managing Director of Hunter And Beyond, LLC

Board Chair of Touchstone Youth Resource Services

To learn more about social emotional learning, or donate go to TYRS.org

August 24, 2020 Posted by | Better Communication, Better Community, Better Person | , , , , , , , , , | Leave a comment