UpliftAnother1

Building Community Through Better Relationships

ABO: Attitude Behaviors Outcomes

Bootcamp Obstacle Teamwork

Getting teenagers to achieve meaningful changes for their future benefit is an enormous task. Young people routinely alter their life trajectory every ten, social media – driven, seconds. Nevertheless, creating positive change happens. Goals and timelines are established. The journey begins. However, progress is impossible without a strong foundation. Regardless of age, obstacle, or circumstance, significant achievement only occurs with a strong foundation. Three cornerstones establish the structure to change teenagers, parents, professionals, or anyone else interested in progress.

Attitude
Considering young people, if “attitude” and “change” are seen together, the word, “bad”, is nearby. However, attitude is simply, “a settled way of thinking or feeling about someone or something, typically one that is reflected in a person’s behavior.” Most importantly, attitudes can change. Individuals must want or be incented to change. Nevertheless, change is possible. To improve, it is necessary. By creating a positively accountable group, peer pressure can help facilitate growth-oriented change. Daily reinforcement of group benefits and goals gives the team permission to police itself. When “it’s all about us kids”, they own the improvement. They own the results. Their attitude ignites their winning drive! The leader merely points it in the desired direction.

Behavior
“If you can believe, you can achieve” is a clever quote. The achievement part requires work. Changing behavior requires work. Establishing structured activities is essential to creating a framework where that work happens. Different habits are introduced. The habits do not necessarily have to be new. But, they must be different than previously ineffective habits. Simple actions like choosing a different seat, selecting the first activity, picking their own nickname qualify. Individual ownership within the group framework instills ownership of progress. When every individual inside the group owns a decision that leads to group success, individual behavior matters. Furthermore, members become eager to exercise their new power so that their next behavior matters. Personally, each contributing individual can own the results.

Outcome
The foundation’s final piece features consistent focus on the ultimate result. Each individual must know their contribution matters. Everyone must share a stake with their teammates. This mindset only develops through consistent reinforcement that is established early and communicated often. Measurable goals work best. While individual goals create ownership, emphasizing cooperative benefits encourages teamwork. The rewards do not have to be equivalent. They must be individually meaningful. And, the rewards must be celebrated! Established outcomes are essential to successfully executing this process. Leaders who mutually serve the individual and the team reap the greatest benefits.

Takeaways
This process works for kids. It works for adults. Communal success and ownership of results is culturally hard-wired. Leaders do not need to dictate the result. Effective leaders are secure in knowing that they drove the result. They also know that their followers are ultimately responsible for executing the result. The purpose is success, not credit. Attitude, behaviors, outcomes represent the foundation. Reinforcing this foundation builds a stronger structure. If young people can be successful with this framework, imagine the success available to them when the stakes are higher!

By Glenn W Hunter
Managing Director, Hunter And Beyond, LLC

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October 5, 2017 Posted by | Better Community, Better Person | , , , , , , , , , , , | Leave a comment

Compassionate Leadership Starts Early

Diverse Teen Leaders Group

A recent Mastermind Group meeting of civic-minded business leaders took an unexpected turn. A sidebar conversation turned toward social emotional learning. Ironically, the conversation started between two members who shared a common background with an organization identifying more with manhood, than anti-bullying. They surprisingly discovered that they also shared a passion in equipping youth with tools to build self-esteem and coping skills. Together they explored how their resources could jointly leverage greater contributions to healthier student communities. How do you inspire youth communities to build a more cooperative foundation? Start with developing leaders who understand how to respectfully engage their community!

Compassion
Compassion is not typically connected with leadership initially. However, for effective leaders to move followers toward results, they need to connect emotionally. Obeying because the leader said so, is a dangerous tactic. Empires fall when leaders demand blind faith and receive it. But connecting emotionally with a team is essential to gaining clarity for achieving the group’s vision. Emotional connection establishes followers who buy into group goals. High performance results because the group believes, not because they are compelled.

To establish such trust, communicating is vital. Effective listening is essential. Social emotional skills cultivate individuals to express their honest needs and expectations. Toxic leadership traps like groupthink are exposed and neutralized by honestly sharing ideas and priorities. Effective leaders can then embrace their groups’ needs, and benefit from their input and contribution. The best leaders understand the importance of intently listening before forming strategies. Imagine building communities based on fulfilling the growth of its members, rather than egos of its leaders.

Strength
“A leader without followers is just someone out taking a walk.” Effective leadership is truly strength with compassion. It involves vision. It focuses on service. By definition, a leader must have followers. For influencers in any particular community, identifying power brokers with a following is a common tactic. So is discerning where to locate available funding. Networking among ambitious changemakers often follows that path. However, connecting with pockets of influence that share an emotional bond also wields power. To harness strength in numbers, create alliances with the strongest bonds.

Nevertheless, to sustain strength, communal needs must be met. Communal needs prioritize the needs of the many, not just the powerful. Long-term strategies seek to cultivate the masses in advance of any rise to power. Therefore strategically, give future leaders the skills that they need to maximize their community’s potential. That community’s future resides in civil communication, then building emotional bonds. Teaching tools to communicate intellectually, as well as emotionally, creates leaders that cultivate engaged followers by serving their innate priorities. Subsequently, their strength results from aligning them with their broader good.

Takeaway
Functional and compassionate youth have a higher likelihood to become functional and compassionate adults. By giving leadership opportunities earlier in the youths’ development, communities improve the likelihood of growing through a spirit of cooperation, rather than fear. The local high school’s quarterback who also trains as a youth group leader acquires the capacity to develop skills to listen and lead into future service. The neighboring school’s chess champion and lead cheerleader can easily channel her developed skills in strategy, leadership, and enthusiasm into a path leading to legislative greatness. The social emotional tools are available for delivery. For those unconvinced of the importance of developing these skills, try not holding your belongings closer, or confirming that your weapon is accessible, the next time a group of raucous teenagers walk toward you at night.

By Glenn W Hunter
Principal of Hunter And Beyond

September 13, 2017 Posted by | Better Community, Better Person, Better World | , , , , , , , , , , , | Leave a comment

Intense Fellowship

Intense fellowship

Two people entrenched in a relationship with a strong faith-based foundation always achieve peaceful resolutions. Their love for each other and their commitment to their spiritual connection prevents anger and aggression. Then, their human emotions get involved and their faith-based engagement turns into an ugly argument! While the opening story plays very well on Sunday morning, make no mistake this is an argument. So, how did their personal, compassionate foundation escalate to the point that their relationship to each other and their higher power became compromised?

Argument
In the spirit of professed morality, intense fellowship is a wonderful euphemism. Highly charged disagreements may stem from any number of issues that attack couples. Friction results from carnal, financial, or social disconnection. Regardless, of professed faith-based commitments, communication breakdowns occur. Even beloved children’s behavior can ignite relationship explosions.

Nevertheless, disagreements must be addressed. Ignoring core issues or burying them under a cloak of religious doctrine only nourishes the seeds of destruction. Neither party feels better. The conflict simply festers and begins to attack other parts of the relationship. A social problem that is treated with retail therapy evolves into a financial problem. Intense fellowship only works when that approach is taken literally. Both parties honestly engage the conflict with raw emotions and expectations for common ground. Specific reasons may escalate the intensity. Still, identify the core issue and engage it. The ultimate goal focuses on preserving the relationship’s dignity.

Relationship
By keeping the relationship at the forefront, navigating intense fellowship has hope. Equally important, a path to resolution can surface. Removing the emotion from the equation, is a simple solution, Unfortunately, it is minimally effective. The emotion is what brings meaning to the relationship. Whether it is love of money, love of family, love of self, or even a common enemy, emotion cannot be assumed away. Whether managing the conflict requires reconciling faith, values, or matters of conscience, embrace the necessity of emotion. It is not leaving. Do not pretend that it will.

Upon establishing the emotional foundation, then address the intensity. Honor the other sides’ passion. Identify the non-negotiables. Understand what is really wrong on each side. Is there ignorance concerning key elements of the issue? Or, is apathy concerning the other side’s perspective the battleground. Genuinely explore the ignorance or apathy question, because “I don’t know and I don’t care” is not a helpful attitude! Prioritize the connection and the morals that hold it together.

Takeaway
When intense fellowship properly runs its course, the intensity subsides. The fellowship endures. Maintaining relationship is the foremost goal. Once the relationship collapses under the argument’s weight, the only two choices are abandon or rebuild. Truly consider whether the point that led to the intense fellowship is the final battleground. Regardless of specific beliefs, intense fellowship tests both sides’ positions and values. Before winning arguments at all costs be sure of the willingness to collect the broken pieces. Beware of scorched earth victories. Winning the war means rebuilding the defeated lands. With regards to individuals or community, reconciliation reinforces the priority of fellowship in the first place.

By Glenn W Hunter
Principal of Hunter And Beyond

September 6, 2017 Posted by | Better Communication, Better Community | , , , , , , , , , | Leave a comment

I’ll Make the Call

Business Storytelling

“It’s not what you know, it’s who you know!” Pathetic talking heads spew this cliché to advocate the virtues of networking! Supporting this madness are countless “thinkers” increasing social media contacts to justify claims of being connectors. Professionals seeking help need more “doers” and fewer “thinkers”. Networking means serving, and consequently human contact. Serving another person’s needs demands contact with other people. It eventually requires people exchanging ideas. Fundamentally, doing a favor, performing a service, or connecting colleagues, depends on establishing communication. Simply, someone must make the call.

I Know A Guy
Continuing with mindless clichés, claims to know someone who can solve someone else ’s problem have become laughable. Nowadays, knowing a guy can mean having attended a prestigious kindergarten with Ms. CEO, or just started following this individual on Instagram upon seeing their “sick pics in Vegas” after they spoke at last week’s conference. Regardless, the implication screams “shallow relationship”. Knowledge is good, but genuine relationship is better.

Someone with a need, whether a referral or a recommendation, truly requires connectivity. The request implies personal closeness. “I know a guy” only suggests awareness. Awareness does not solve problems any more than driving past Krispy Kreme (and that cursed red light) delivers weight loss! To serve a colleague’s need, understand the specific request. Probe for the pain’s core and the desired remedy. Then, seek a solution through personal connectivity. Profiles, handles and email addresses are irrelevant. Leveraging an established relationship to propel another one initiates the process.

The Guy Knows Me
To maximize the ability to help another, the connection should be selfless. Bragging about the depth and breadth of a network typically minimizes the ability to serve and solve. Possessing a network that features influencers and problem solvers who want to help, maximizes value. “The Guy Knows Me” communcates that the network has willing individuals who accomplish goals. Such relationship’s foundation features a history of trustworthy performance that benefitted both parties. “The Guy” has tremendous incentive to cooperate. They already know the benefits resulting from helping. It has happened before.

At the core, networking represents accumulated social capital from investing in favors and generating strong returns based on execution. Generating such returns require active and personal effort. Connecting a colleague with a need to a professional with a personal incentive to help, leads to a genuine effort for success. Beyond having lots of followers, is having the right followers. Ask favors from someone who can deliver results, and who wants to deliver results for the person asking. Productive professional relationships commonly have this dynamic.

Takeaway
Actually, the initial, pathetic talking head is not absolutely wrong. The speaker simply finished their slightly disjointed thought too quickly. “It is not what you know; it is not who you know; it is who knows you!” When requesting a referral or favor, be sure to ask the professional who knows someone significant that wants to help. Such networking contacts are in demand because they deliver. These relationships drive results. Value these relationships and actively look to reciprocate. All contacts are not created equal. It truly matters “who knows you.”

By Glenn W Hunter
Principal of Hunter And Beyond

August 30, 2017 Posted by | Better Business, Better Communication | , , , , , , , , , , , | Leave a comment

Overcoming Labels

Lady Label

Ice cream is smooth, creamy and delicious because of milk fat. The more the better; but only to a certain limit! To ice cream fanatics is 10% the right amount? Is 20% too much? Great ice cream is a taste of Heaven. However, clogging your arteries produces a different type of Heavenly experience. Labels tell you how much fat is in a particular ice cream serving. Yet, they tend to be confusing and do not necessarily contribute to better decisions. Labels allow people to be lazy and simplistic in interpreting the world around them. And, if simple product labels mislead people from positive outcomes, imagine how far off track labels lead when involving people and all their complexity.

Be Unique
According to highly-acclaimed motivational speaker, Les Brown, “If you hold on to your limitations, you get to keep them.” Once people allow themselves to accept labels that others impose on them, that person has embraced limits. In their efforts to fit in, they have allowed others to categorize them. Individual contributors reveal strength through their personal attributes. Succumbing to an imposed label results in forfeiting their individuality. They have accepted and owned others’ generic limitations.

However, by claiming their individuality anyone can declare their personhood. They can project uniqueness and complexity. The smart child aspires to become a doctor, because loving parents convince them that smart kids grow up to be doctors. But in the child’s uniqueness, she gravitates toward groundbreaking research in impoverished communities. Damn the comforts of a conventional practice. Furthermore, the doctor develops her personal passion as a jazz guitarist. She now gets to perform on weekends! No labels, no limits!

Be Remarkable
Legendary basketball coach, John Wooden proclaimed, “Don’t let what you can’t do interfere with what you can do!” His no-nonsense, folksy approach turned an intellectually interesting university on the edge of the country into an unprecedented powerhouse. By sticking to his obsessive principles and routines, this rural Indiana native became a Los Angeles luminary without changing his character one bit. Coach Wooden developed and inspired award-winning NBA all-stars, authors, actors, orthopedists, attorneys, and entrepreneurs… so much for dumb jocks!

Excellence is specifically a byproduct of results. Individuals who stand tall on their own convictions make the masses uncomfortable. However, the masses by definition disdain distinction. They exist inside of standard labels. Champions on the other hand are singular. A new champion is crowned after every season or event. They ascend above conformity. Being remarkable defies labels. Champions literally outperform the masses.

Takeaway
Labels are designed to categorize items. Labels are placed on products specifically to identify and group them distinctly from other products. A favorite consumer brand may transcend generations within a family because of comfort and familiarity. Conversely, new and exciting consumer experiences happen daily as people experiment with new ideas and products. Unique styles and remarkable appearances encourage trial and error; which in turn results in breakthroughs. Enjoy pursuing personal success by being true to an inner compass that avoids the tried and true. Experiment and innovate. Overcome imposed labels. Embrace personal greatness.

By Glenn W Hunter
Principal of Hunter And Beyond

August 23, 2017 Posted by | Better Communication, Better World | , , , , , , , , , , , | Leave a comment

Naughty Manager

Old School Manager

Bad managers aren’t born. They are made. Unfortunately, they are often made very early in life. Unlike genuine leaders who continuously evolve and grow, immature managers get some authority and park. It is not really the managers’ fault that they were made that way. It is totally their fault that they refused to acquire skills and evolve to the point they develop team members. Consequently, they fail to deliver sustainable results. Their small mindedness is evident in their behavior, motivation and lackluster productivity. Leaders take responsibility for their teams’ results. Mangers should aspire to assume responsibility for others, as opposed to barking about their authority and whining about their lack of respect.

Old School Guy
“I’m just an old school guy. That is how I came up in the business.” is a common statement by stagnant managers. What that really means is that they are old and lazy. You don’t want to work to improve. You don’t want to be held accountable for progress. Progress requires learning skills. It also requires accepting responsibility for better communications. Old School Guy complains that no one listens. He is oblivious to demonstrating respect or earning it with people skills.

When results become a problem, discipline is the default. Teams do not produce for Old School Guy because they do not like him! While this manager quickly points to his 20 years experience in the business, his more mature superiors regretfully recognize that he really had one year’s experience 20 times! But like any naughty child, opportunities to learn to improve happen. If only he grasped the opportunities to learn. If only….

New School Results
Communication, inclusion, dialogue are not fads. Results emerge by getting colleagues to buy into both vision and goals, then working hard toward metrics. Being the boss is not most important. Delivering results is. Communication requires listening first. As a leader, authority means having the last word. Is the first one necessary, too? For leaders who listen poorly, practice using phrases like: why do you think that?; what have you seen work in this situation?; how would your idea impact your direct reports? The magic happens when the leader embraces the silence after the question and listens!

Better questions yield better answers. Honest dialogue cultivates better solutions. Ask any child, the threat of pain promotes additional lying. Remove the pain through open, pre-emptive dialogue and more honesty results. Subordinates tend to respond better when they are genuinely heard. As a leader, make the decision. Also, consider other perspectives. Disregard the team’s input long enough and leaders will have no followers. And, a parade leader without a marching band is just someone with a stick taking a walk.

Ironically, the beauty of team success is that when it happens, enough credit is available to share. This by no means suggests rewards are distributed equally. It means the team wins. Nevertheless, mistakes happen. All knowledge does not reside in the masses. Bad decisions occur. Naughty managers start blaming everyone else in those times. However, according to leadership expert, John Maxwell, “Leadership is taking responsibility while others are making excuses.” Leaders stand tall with integrity in tough times when that attribute is most valuable. No excuses. No threats. Just clear direction and accountability. Seize opportunity to lead. Or, just pout alone with no other toys to abuse!

By Glenn W Hunter
Principal of Hunter And Beyond

August 2, 2017 Posted by | Better Business, Better Communication, Better Person | , , , , , , , , , , , | Leave a comment

Overcommunicate

Dysfunction Overcommunicate workplace-bullying-1

How many relationships turn for the worse because someone else does not communicate enough? Organizationally, romantically, relationship dynamics work the same. A listener checks out, then the speaker overcompensates. The opposite of overcommunicate is not under-communicate. Overcommunication’s opposite is disinterest! Considering that Dr. Albert Mehrabian’s legendary research states that up to 93% of emotional communication is non-verbal, overcommunicating requires two parties to be over-exposed to language, tone, and visual cues in a conversation. Consequently, in the time for a listener to roll their eyes, communication has smashed into a roadblock. One gas-face, or daydream, during a discussion and communication suffers. Overcommunication? How about at the beginning paying attention explicitly and implicitly to what is said?

Lack of Respect
Across groups and organizations too often co-workers suffer from self-absorption. Typical they feel that they are under-challenged and definitely under-paid. They do not respect their role, or their superiors in too many instances. According to comedian George Carlin, “Most people work just hard enough not to get fired and get paid just enough money not to quit.” Purpose is an afterthought.

Overcommunication typically occurs after the lack of communication has created an impasse. Lack of respect precedes the lack of communication. Regardless of the relationship’s structure, people pay attention to people whom they respect. No respect leads to minimal communication. Lips move. The other party nods during pauses. The verbal affirmation, meaningful response, or insightful questions that are signs that communication transpired is missing. Consequently, understanding is absent. Communication does not occur and respect is doomed!

Lack of Care
Unwillingness to care creates a similar dysfunction. Communication fails, then overcommunication seeks to fill the gap. The classic story of the aloof teenager being scolded in high school illustrates this point. The teacher accurately, but poorly worded, berates the disengaged teenager for not paying attention. “Child, what is wrong with you? Are you ignorant, or apathetic?” Then, the teenager makes eye contact with the teacher long enough to respond: “I don’t know and I don’t care.”

Not caring has deeper ramifications than lack of respect. Without respect, acknowledgment can still occur. Not caring creates an emotional vacuum. Overcoming the emotional void that leads to overcommunication is nearly impossible. Overcommunication results from an overcompensating mechanism from a prior lack of communication. Without caring, an individual will not even fake a relationship. Consequently, communication fails to launch. Overcompensation to enforce the point results. Overcommunication starts. It does not matter.

When poor communication fundamentals invade any relationship’s or organization’s culture, accountability falters and performance erodes. The following office sign summarizes this phenomenon: “Helen Waite takes care of such problems. If you have a problem go to Hell-En Wait!” But, to save this environment, communication has to be prioritized at every level of interaction. Fundamentals, like listening, seeking clarification, and acknowledging common understanding, have to be practiced repeatedly and routinely. Communication starts with respect and accelerates with caring. So, when does overcommunicating intercede? It does not! Overcommunication is a compensating behavior. Get it right the first time. Listen and seek understanding! Then cooperate. That is how functional people operate.

By Glenn W Hunter
Principal of Hunter And Beyond

July 5, 2017 Posted by | Better Communication, Better Community, Better Person | , , , , , , , , , , | 2 Comments

They’re Following Me

Following Me

Consequences for children are the dreadful results they endure following bad decisions. The consequences may be spending time in their room without any electronic devices. Or, they may have to endure hard labor like loading the dish washer, or scrubbing the bathroom. However, what happens when a naughty parent exercises bad decisions? Worse yet, what happens to the adult when no evidence exists of their destructive decisions. The guilt from the crime exists and it has places to hide. Or, does it?

New Location
Poor behavior can be masked, covered, cleaned, even pardoned. But, it does not truly go away until it is released. While a child has authority figures that are positioned to dispense punishment, the authority figure can often conveniently pardon themselves without pain. Grown-up problems can be secretly masked with addictive substances, or intellectually justified with twisted logic. They can be compartmentalized by blaming extraordinary pressures, or unfair expectations. Unfortunately, the new psychological location for the problem does not really move the problem. The problem’s location is not the issue. It follows the perpetrator everywhere. Resolving guilt associated with the issue is the only available relief. Grown-up problems cannot be sent to their rooms. And, they definitely cannot be swept under the rug.

New Attitude
Promises to change behaviors regularly fall short. Internal promises to do better is merely a larger, well-organized trunk to hide the problem unsuccessfully. Relief only comes with a new attitude. Furthermore, the new attitude needs new behaviors to accompany it. Many grown-up missteps are addressed with therapy, or accountability. A new attitude targeting specific priorities and decisions are the only path to true relief. Whether the attitude now highlights forgiveness, regret, or rehabilitation, the change must occur at the point of individual decision. Grown-up problems are often hard to forgive; they are often harder to forget. But, new attitudes leading to better behaviors demonstrate pathways to problem ownership. Problems ranging from blatant lying to infidelity to substance abuse accompany incredibly deep wounds. But, an improved attitude coinciding with life-affirming behaviors uproot destructive problems from a bad location to an open environment. Then, they can be exposed, addressed and ultimately defeated.

Moving grown-up issues to a new location does not achieve resolution. They follow you. Only addressing the problem from an emotional level leads to resolution. Even without a conscience weighing down the individual following harmful decisions, the resultant cover-up comes with significant gravity. Nevertheless, a changed mind, or a new attitude, creates a mindset where genuine reform can happen. Then, healing has a chance. Better choices and behaviors reflect the next step. The process requires much more than surviving the night without video games or a smart phone. But, the longevity and productivity associated with emotional health lasts much longer. A new attitude resulting in better behavior clearly sets the example for genuine rehabilitation, particularly when a child chooses to break family rules. Furthermore, the corrected attitude happens earlier, as opposed to the problem growing into the next generation.

 
By Glenn W Hunter
Principal of Hunter And Beyond

May 24, 2017 Posted by | Better Communication, Better Community, Better World | , , , , , , , , | 1 Comment

The Next Best Idea

Biz Team Ideas

Great leaders do not have exclusive rights to great ideas! Mediocre leaders definitely do not, regardless how much they believe they do. In making decisions, request ideas with the expectation of exploring them. The purpose is to create an environment of creative problem solving, not placating contributors. Every idea is not good, nor salvageable. But, the right process increases perspectives and ideas for circulation. Progress despises ninth place trophies. Monday’s idea may be dumb, but Wednesday’s idea may be game changing. But the group never gets Wednesday’s idea, if Monday’s ideas are choked. Avoid embracing the second best idea. But, the next idea may be the best for organizational growth.

Trust the Process
Encourage contributions. Leadership conveys authority, not ultimate intelligence. Evaluate and digest each suggestion. Celebrate creativity and input. Effective brainstorming accepts all ideas before a vetting process starts. In many circumstances, time does not permit the acceptance of all ideas. However, by creating the environment where encouraged ideas surface, more ideas emerge under any time constraint because of trust in the process. More ideas, more diverse opinions result in more opportunities for an optimal solution.

Leaders belittling inferior contributions effectively choke future contributions. Not discouraging the idea is vastly different from endorsing inferior input. Accepting and evaluating assorted contributions need to be part of the organizational culture. Contributors with seemingly dumb suggestions often facilitate discussions that challenge assumptions. The possibility clearly existed, but fear of challenging established protocols most likely stifled it. Open processes generate unconventional ideas that lead to innovation. Allow the group to benefit from new ideas.

Reward the Result
Leaders have authority which typically involves making decisions. Weak organizations fixate on making motions and casting votes. Sometimes protocol dictates that process to prevent abuses of power. Other times organizations default to that position to pretend to value all contributions. Still other times, organizations default to mediocrity by cowering behind fairness. But, effective leadership makes decisions! Part of the decision making process is rewarding contributions. Ideally, the expectation becomes that the best executed opportunities will deliver the best results. Give the organization the opportunities to execute the best ideas. Encourage ideas with clear and conspicuous rewards based on open input.

Requesting more input enables more innovation. Many problems result from old assumptions leading to poor performance. Poor performance can be avoided by growing a culture that actively welcomes and rewards the best ideas. Seek the best paths to the most favorable results. Assuming that the leader has all the answers is a recipe for disaster. Leaders make errors. They subscribe to poor theories. Sometimes they genuinely believe lies, then innocently spread them. Consequently, test seemingly bad ideas to unlock potentially valuable insight. Cultivate different perspectives. A different set of assumptions and experiences may result in unexpected value.

Ultimately, leaders who genuinely ask for contributions get them. Dealing with suggestions honestly, respectfully, and authentically creates an environment where suggestions have a chance to contribute to the greater good. All ideas are welcome. They may be discarded. They may be lousy. But, they are welcome. Seek the value in the bad ideas. Challenge assumptions. Leaders may have more authority. They do not have exclusivity to accuracy. Solicit ideas. Be open to new insights. The proposed solution may be lousy. But the next, best idea, that surfaces because the group believed in the process, may be the most valuable of all!

 
By Glenn W Hunter
Principal of Hunter And Beyond

May 10, 2017 Posted by | Better Business, Better Communication | , , , , , , , , , | Leave a comment

Building Relationship Is For Them

 

Hall Crowd

Who doesn’t want to be loved? Some people seem to attract strangers who are willing to share their life stories. Whether they have an empathetic ear or a trusting face, these lucky listeners have people approach them with personal details. The best of these folks embrace their abundant relationship trait. Patience is often a common characteristic. An electric smile emerges as a sure sign in other cases. Nevertheless, recently two friends laughed over really good coffee about how they manage the unusual attraction of people who willingly over-share.

Music
Friend One is a musician who has a full dose of the relationship trait. As a working musician, he finds himself in assorted halls, theaters, and churches where he encounters diverse fans. Invariably, after a set, fans and listeners are inclined to pull up a chair to share. Friend One believes his highly evolved ear makes him a gifted listener.

He receives their input by listening intently. Too often, people do not really want someone to solve their problems; they want someone to listen to them. They equate listening with caring. Because Friend One listens well, his audience believes he cares well. Consequently, they share well and in turn, experience relationship. Friend One’s gift is establishing connectivity with people who need it. The music is simply a vehicle.

Lecture
Friend Two on the other hand, is a lecturer. Whether teaching, presenting, or consulting, he dispenses knowledge for listeners to apply. Establishing rapport is a skill he has developed over time. But in order to personalize information, he has to understand his audience in as much detail as possible. His primary skill is questioning.

Great lecturers do not necessarily create knowledge. But realize that knowledge is more readily available now than at any time in history. A great lecturer personalizes the knowledge. They present information in ways that multiple individuals in the audience want to receive it. Consequently, asking the right questions, while sharing information to ensure understanding, is an exceptionally valuable attribute. And, as the audience responds, either by individual or as a crowd, the connection becomes more firmly established. And, whether the bold learners address him during Q & A, or the extremely bold learners approach as he packs his materials to leave, Friend Two reinforces connection by exchanging more information individually.

Fundamentally, connecting with people happens at an emotional level. President Theodore Roosevelt stated, “Nobody cares how much you know, until they know how much you care.” The conversation is just the foundation. The listening and connecting is where the value happens. Relationship is the foundation of human and commercial value. Would you buy your morning coffee from someone if you do not believe it is going to be good (or at least dark & hot)? Whether the power comes from listening or questioning, it is the personalized dialogue that expresses caring. And caring is the foundation of relationship.

So, in building relationship, how do you express caring? When are you most receptive to connecting?

By Glenn W Hunter
Principal of Hunter & Beyond

April 5, 2017 Posted by | Better Communication, Better Community, Better Person, Better World | , , , , , , , , , , , , , , , , | Leave a comment